FAQ

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FAQ

  • Q About Product

    A Finish Product

    1 Why do our products have different specifications from the products received in Australia
    Because Australia still has a portion of its inventory

    2 Our product has allergies
    Ethyl oleate allergy

    3 Product Color
    Ethyl oleate has a lighter color

    4 Product Quality
    Excessive calculation of dust-free workshop
     
    5 authenticity
    We will soon add anti-counterfeiting labels and codes
     
    6 Why are other products on our website
     
    It is a high-quality brand that has been recognized by us and collaborated with other brands
     
    Raw
     
    1 Where our raw materials come from
    Our raw materials come from raw material manufacturers in Australia and China
     
    2. Quality of raw materials
    We attach a third-party testing agency report for each raw material, which we spent money to find ourselves
     
    3 Partial melting of  raw materials
    Some of the raw materials have a very low melting point, so although there may be some melting at room temperature, it does not affect their use
     
    4. Stable supply of raw materials
    We promise a stable supply, and once we place an order, we will be responsible to the end
     
    5 large batches of cooperation support offline photo inspection
    If there are customers who cooperate in large quantities, we can take photos and inspect the goods through offline email
     
    HGH/IGF
     
    1 Quality
    Our product is a bulk repackaging product of a large listed pharmaceutical company
     
    2 Transportation methods
    We will transport the cold chain to the customs and store it in the aircraft's cargo warehouse at a low temperature to meet the storage standards. When it arrives locally, it only takes 1-2 days for transportation without affecting usage.
     
    3. Do not provide sterile water for self preparation
    It does not contain sterile water and requires self preparation of sterile water for use
     

  • Q About Shipping

    A I do if I want to order a larger order
    For orders over $1000, please contact us first, as the extended package will have different shipping methods and discounts, you won't want to miss this.
     
    1 Which countries do you support domestic shipping?
    We support domestic delivery in the United States, Canada, Australia, the United Kingdom, EU member states and other countries. We can also deliver goods to EU member states and countries that have not appeared, but please contact customer service first.
     
    2 How long does a domestic order take to be delivered?
    Typically 5 days or less. If a package takes over 9 days and has not been delivered please email us
     
    3 Why is my domestic parcel not delivered within five days?
    This FAQS only exists in the current stage, because our warehouse stock is limited, this situation is generally that we have no stock, we need to restock than send the goods to you.
     
    3 My country is not within the scope of domestic delivery, how will this be delivered?
    If you encounter this situation, please contact customer service, we can provide international shipping, the success rate depends on the national situation but most of us can guarantee more than 98%
     
    4 When can I have the tracking number for my international package?
    Normally the tracking number will be available within 2 business days, please wait patiently and we will send it over once available.
     
    5 How long does it take for international shipping
     
    Generally international shipping will take about 5 to 25 days, it depends on different carriers and the clearance and the destination country.
     
    6 I am looking to place my order with you. Could you please tell me how you will pack the items? How is the pass rate?
    We arrange the packaging with the top level of stealth. Our current passing rate for International packs are 95% for raws and 99% for finished.
     
    7 What if my package is seized?
    This is a rare occurrence for packages being seized. If this happens, we will resend it for free for domestic shipping. For international shipping, we will resend the goods for free but need to bear the reissued shipping cost.
  • Q About Security

    A We have invested a lot of time and money implementing precautionary measures to ensure that all information is transmitted securely and kept private.
     
    Our web site is hosted in the safe haven of Sweden so that we operate under Swedish jurisdiction and Swedish laws. We share a close relationship with our hosting provider, and under no circumstances will any information be disclosed to any law agencies.
     
     
    Our domain is registered using a specialized anonymous domain registration service so that no personal identification was disclosed at the time of purchasing. Furthermore, they are a company registered in the republic of Seychelles – yet another safe haven.
     
     
    Our web site is completely secured using SSL 128-bit encryption. Absolutely no information is transmitted in plaintext.
     
     
    We do not require account registration to place an order. The personal information you provide at the time of ordering is only used for package addressing.
     
     
    We can accept payments via Bitcoin and USDT . Payments via Bitcoin are anonymous.  IF U Stick With Money Grarm or Western Union We also accept But Please Contact With US First
     
     
     Our email provider is located in Sweden, and all server-stored email is entirely encrypted using passphrased private keys that only WE have access to – not even our email provider has the ability to read our email. All incoming email will be encrypted using our key, which means no emails will ever be stored as plaintext, only in a secure encrypted format
    If you have any further questions or concerns regarding this matter, please contact us on
    contactus@frontlinestandard.net
     
    Is my package secure ?
     
    Regarding the security of package , we will use camouflage to protect your safety, whether it is international or domestic.

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